Customer Relations Advisor Maternity Cover
Location: Savers Head Office Dunstable
Reports to: Store Operations Manager
Department: Store Operations
Start date: April 2019
Closing date: March
To be the first point of contact for customers and external contacts
To manage issues when customers are wishing to speak to a “Manager”.
To be the first person responsible for serious issues on behalf of the Company and escalate as appropriate
To ascertain necessary information and respond to the customer’s satisfaction, in line with the company’s objectives
To alert the Store Operations Manager of potential issues, likely to affect the business.
Inform Commercial team of quality problems and trends
Liaise with all areas of the business to ensure customer satisfaction
To forward product complaints to appropriate departments and monitor response.
To take telephone calls and send correspondence to departments within the business on their issues
(calls / emails & correspondence to be logged)
To respond to customers on accidents in store and pass to insurance if relevant
Manage all store communication (FBI / Date Code /Availability Call Minutes / Price Changes) and Intranet messages
Any other duties as requested by
· Good keyboard skills.
· Proven Verbal Communication Skills.
· Proven Written Communication Skills/Letter Writing Skills.
· Proven Interpersonal Skills.
· Proven managing conflict Skills.
· Planning and organising skills.
· Team Player.
· Able to work on own initiative
· Able to build
Apply now to become part of more
By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.Apply