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Customer Relations Advisor

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Customer Relations Advisor Maternity Cover 

Location: Savers Head Office Dunstable 

Reports to: Store Operations Manager 

Department: Store Operations 

Start date: April 2019

Closing date: March 15th 2019

 

Job Purpose

 

 

Key Responsibilities

 

          To be the first point of contact for customers and external contacts

          To manage issues when customers are wishing to speak to a “Manager”.

          To be the first person responsible for serious issues on behalf of the Company and escalate as appropriate

         To ascertain necessary information and respond to the customer’s satisfaction, in line with the company’s objectives

          To alert the Store Operations Manager of potential issues, likely to affect the business.

         Inform Commercial team of quality problems and trends

         Liaise with all areas of the business to ensure customer satisfaction

         To forward product complaints to appropriate departments and monitor response.

          To take telephone calls and send correspondence to departments within the business on their issues
(calls / emails & correspondence to be logged)

          To respond to customers on accidents in store and pass to insurance if relevant

         Manage all store communication (FBI / Date Code /Availability Call Minutes / Price Changes) and Intranet messages

Any other duties as requested by Line Manager.

 

Person Specification

 

·          Good keyboard skills.

·          Proven Verbal Communication Skills.

·          Proven Written Communication Skills/Letter Writing Skills.

·          Proven Interpersonal Skills.

·          Proven managing conflict Skills.

·          Planning and organising skills.

·          Team Player.

·          Able to work on own initiative

·      Able to build efficient relationships with internal stakeholders 

 

 

Location

Unit 1 Prologis Park,Arenson Way,DUNSTABLE,LU5 4RZ

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