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People Development Advisor

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About our company

In 2018 Savers were awarded 7th place in the Sunday Times best big companies to work for. We were the highest placed retailer in the list. This recognises the levels of engagement within our teams and demonstrates our commitment to our people.
Savers was acquired by AS Watson in 2000 to further our value led offer in the UK. “Our aim is to be the most competitively priced health and beauty retailer on the high street …from a clean crisp contemporary store setting with friendly, efficient and trained colleagues” We provide branded products at affordable prices. We work extensively on the range of products we offer and have extended our ranges in recent years.. We continue to strive to launch the biggest products on the high street at the lowest prices. We have over 500 stores throughout England, Scotland, Northern Ireland and Wales and are still expanding.

Outline of Role / Job Purpose 
The primary purpose of the role is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.
Person Specification
The ideal candidate will have some HR/Training Administration experience gained in a fast-paced environment.
They need to be confident, resilient and self-motivated, with a highly organised approach to work and attention to detail.
They need to be highly IT literate and have good numeric and verbal reasoning skills.
Experience in training and development including training delivery.
Exposure to digital design, filming and editing is desirable.
Training & Development
Support the design and implementation of the company Development Plan in conjunction with Content & Design Manager
Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan
Supporting new store team capability to maximise the store following a successful launch
Drive internal succession to 60%+ through ongoing training and development across all areas within a region

STORE STANDARDS
Environment
Set and maintain high standards of cleanliness in colleagues areas through new store setup and constantly communicating what good looks like
Be the custodian of the visual presentation on all stores visits, to ensure they represent the brand in the right way
Coach the store Management in how to create a welcoming atmosphere for Customers and Colleagues
Store Operation
Working collaboratively with Store Operations embed 10 Step Processes and include in all training material
Fully utilises store visits to coach the store teams and drive operational capability through focused development

GREAT CUSTOMER SERVICE

Regional Support (Southern Based)
Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs
Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve
Helpful and Friendly
Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams
Support the Region to drive Mystery Shop/NPS/BF/SAS KPI performance, and ensuring all training programmes are fully utilised

CUSTOMER OFFER
Training Store Teams
Drive specific training interventions to improve the Customer Offer and measure through ROI
Measure key Customer Touch Points using Mystery Shop / The Customer Journey and introduce targeted training to improve performance

Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills
Champion Customer Service performance across your region and update regional team on a weekly basis on performance using Mystery Shop and own experience
Only deliver training initiatives which improve customer service and are a proven ROI

Further responsibilities:
-Driving Capability
-Compliance Training
-Training Initiatives
-Monitoring Progress

Key ASW Capabilities for the role

-Integrity and Trust
-Leading Effective Teams
-Drive for Results
-Commercial Edge
-Planning and Organising

Hours per week - 37.5

CORE COMPETENCIES


PREFERRED QUALIFICATIONS AND EXPERIENCE


WHY JOIN OUR TEAM?

Location

Unit 1 Prologis Park,Arenson Way,DUNSTABLE,LU5 4RZ

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By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.

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